Privacy Policy

1. Who We Are

Butter ("we", "us", "our") is a platform that connects people seeking meaningful conversations with trained, empathetic listeners. This Privacy Policy explains how we collect, use, store, and share your personal information when you use the Butter mobile app or website (collectively, the "Service").

By using Butter, you agree to the practices described in this policy. If you do not agree, please do not use the Service.

2. What We Collect

2.1 Information You Provide

2.2 Information Generated Automatically

3. How We Use Your Data

• Providing the Service — matching you with listeners, enabling calls and chats, processing payments, showing your wallet balance.
• Account management — creating and securing your account, verifying identity, sending OTP codes and receipts.
• Billing and payouts — calculating per-minute charges, processing wallet top-ups, paying listeners via Stripe Connect.
• Safety and moderation — reviewing reports of misconduct, enforcing our Community Guidelines, preventing fraud and abuse.
• Customer support — responding to your help requests and resolving disputes.
• Product improvement — understanding how people use Butter to make it better (via anonymised analytics).
• Legal compliance — complying with applicable law, court orders, or regulatory requirements.
• Push notifications — alerting you to incoming calls, messages, and wallet activity (you can disable these in device settings).

4. Third-Party Services

We use the following carefully selected partners. Each has its own privacy policy, linked below.

We require all third-party processors to protect your data under agreements consistent with this policy and applicable law.

5. Data Retention

When you delete your account, we erase your personal data within 30 days, except where retention is required by law (e.g., financial records).

6. Your Rights

Depending on where you live, you may have the following rights regarding your personal data:

To exercise any of these rights, contact us at privacy@butter.app. We will respond within 30 days. You may also delete your account directly in the app (Settings → Account → Delete Account) or via our account deletion page.

GDPR (European Users)

If you are located in the European Economic Area, our legal bases for processing are: (a) performance of a contract when providing the Service; (b) legitimate interests (security, fraud prevention, analytics); (c) your consent (location, contacts); and (d) legal obligation (financial records).

CCPA (California Users)

California residents have the right to know what personal information we collect, the right to deletion, and the right to opt out of the "sale" of personal information. We do not sell personal information. To submit a verifiable request, email privacy@butter.app.

7. Children's Privacy

8. Security

We take reasonable technical and organisational measures to protect your data:

• All data in transit is encrypted using TLS 1.2+.
• Payment data is handled exclusively by Stripe — we never store raw card numbers.
• Passwords are never stored; we use Firebase Auth with hashed credentials.
• Access to production data is restricted to authorised personnel on a need-to-know basis.
• We conduct regular security reviews of our codebase and infrastructure.

No method of transmission over the internet is 100% secure. If you believe your account has been compromised, contact us immediately at security@butter.app.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via a push notification or email at least 14 days before the changes take effect. The "Last updated" date at the top of this page always reflects the most recent version. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

10. Contact Us